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Our company does not accept returns nor do we provide refunds(NO EXCEPTIONS). Under Federal Law you cannot return human hair products which have been used, due to hygiene purposes. We are not responsible for any alternations that the customer does to the hair, for example but not limited to chemical processing, coloring, cutting, or texturizing. If for any reason the company has made a mistake with your order or the hair is not to your liking, you must contact us within 5 days of receiving your package to qualify for an exchange. Also, the hair must remain in the exact state as it was when you received the package (the black tie must remain on the hair) to qualify for an exchange. We suggest that you fully inspect your package upon receiving it because of the timely exchange policy.
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